07 45 67 13 22
kundendienst@sofiesbk.de
Mon-Fri 8AM-6PM
Help

Contact SOFIES

Choose the channel that suits your request. We respond quickly.

Our contact channels

Phone

An advisor ready to help.

07 45 67 13 22

Mon-Fri: 8:00 AM-6:00 PM, Sat: 9:00 AM-1:00 PM

For urgent questions and personalised advice.

Live Chat

Instant answers, no waiting.

Online

Mon-Fri: 8:00 AM-8:00 PM

Perfect for quick, everyday questions.

Secure Email

For requests that need more detail.

kundendienst@sofiesbk.de

Response within 24 hours.

Best for complex cases or document submission.

Branch

Visit your SOFIES branch.

Personal advice and full banking services available.

Find a branch

Contact Form

Describe your request. We'll get back to you promptly.

Formats acceptés: PDF, JPG, PNG, DOC (max 10MB)

Banking Emergencies

Urgent problem with your account? Contact us immediately.

Card lost or stolen

07 45 67 13 22

Emergency line available 24/7

Suspected fraud

07 45 67 13 22

Secure anti-fraud direct line, available 24/7

Account blocked

07 45 67 13 22

Immediate assistance from our team

Opening Hours

Customer Service

  • Monday - Friday: 8:00 AM - 6:00 PM
  • Saturday: 9:00 AM - 1:00 PM
  • Sunday: Closed

Technical Support

  • Monday - Friday: 8:00 AM - 8:00 PM
  • Saturday: 9:00 AM - 5:00 PM
  • Sunday: 10:00 AM - 4:00 PM

Emergencies

Available 24/7